Self Exclusion

Purpose and Scope

Ffbet provides a self-exclusion mechanism to support responsible gambling. This policy governs voluntary suspensions of access to the Ffbet platform for defined periods and the procedures by which a user may initiate, maintain, or terminate such exclusions.

Definitions and Available Measures

Time-Out refers to a short-term break from playing with access restrictions appearing in the user account. Self-Exclusion is a longer restriction issued by the user for a defined period or on an indefinite basis. Only pre specified durations may be selected; no changes to the chosen period are permitted. Exclusion periods are available for a minimum of three months and a maximum of five years, with an indefinite option available on request.

Request Procedure

To initiate self-exclusion, the user submits a request to the Ffbet Customer Support team through the official channel. The request must specify the chosen exclusion period and confirm the user’s intent to pause all gambling activity on the platform during the period. The account will be inaccessible for the duration of the exclusion once processed.

• Period selection: minimum three months; maximum five years; or an indefinite term may be requested.
• Submission channel: via the official customer support channel published by Ffbet.
• Effect: immediate suspension of account access for the requested period.

Effects During Exclusion

• Account access is blocked; deposits and wagers are prohibited for the exclusion period.
• Promotional materials and communications related to Ffbet activities are withheld during the exclusion.
• The operator will take reasonable steps to enforce the exclusion but does not guarantee prevention of access where the user attempts to bypass the exclusion using alternative means or altered registration data.

Termination and Reactivation

A user may terminate self-exclusion by submitting a revocation request. A 24-hour cooling-off period applies. After the cooling-off period, the exclusion ends and the account is reactivated with full access. If no confirmation is received within the cooling-off window, the revocation may be deemed withdrawn and the account will remain under exclusion until a further action by the user.

Financial Limits and Responsible Gambling Support

During the exclusion period, users may set financial or wagering limits in the account settings. Once a limit is reached, further actions related to that limit may be restricted. Ffbet will endeavor to avoid promotional material being sent to excluded users. Users are encouraged to seek professional help or support services through licensed gambling support organisations as part of responsible gambling practices.

Privacy and Data Handling

All self-exclusion requests are processed with strict confidentiality and personal information is protected in accordance with the applicable privacy policy. Data collected for the administration of self-exclusion will be used solely for this purpose and related safety and support services.

Amendments

This policy is subject to periodic review and may be updated or amended to reflect regulatory requirements or business practices. Continued access to services is subject to the terms in force at the time of use.

Contact and Support

For questions or assistance regarding the self-exclusion process, users may contact Ffbet Customer Support via the official support channels published in the Help or Support sections of the website. Users may also seek guidance from licensed gambling support organisations as part of responsible gambling practices.